Many local residents have approached the THCAT team for advice on reporting various issues. To make it easier, we’ve put together this handy list of contacts.
Thornton Heath Councillors
Local Councillors are elected by the community to help decide how the council delivers its services and carries out its activities. They represent the public interest and advocate for individuals living in their ward throughout their term in office.
We recommend problems are reported via the approaches below and your ward Councillors are copied:
Bensham Manor ward:
eunice.o’dame@croydon.gov.uk
humayun.kabir@croydon.gov.uk
enid.mollyneaux@croydon.gov.uk
Surgery: Thornton Heath Library, 190 Brigstock Rd, CR7 7JB
View the Bensham Manor ward map here.
Thornton Heath ward:
karen.jewitt@croydon.gov.uk
tamar.barrett@croydon.gov.uk
callton.young@croydon.gov.uk
Surgery: Salvation Army, 66 High Street, C27 8LF
View the Thornton Heath ward map here.
West Thornton ward:
stuart.king@croydon.gov.uk
chrishni.reshekaron@croydon.gov.uk
janet.campbell@croydon.gov.uk
Surgery: VHP Centre, 10 Thornton Row, CR7 6JN
View the West Thornton ward map here.
To report litter, fly-tips, dead animals, dog fouling, overflowing public bins, issues in parks, footpath and kerb issues, damaged overgrown trees or hedges, empty properties, parking problems, abandoned vehicles and graffiti, we recommend reporting via the Love Clean Streets app which is free to download. It’s the quickest, easiest and most responsive.
To report issues relating to the following matters:
Abandoned shopping trollies
www.trolleywiseapp.co.uk
Anti-Social Behaviour
www.croydon.gov.uk/community-and-safety/safety
Parks
parks@croydon.gov.uk
Dogs
www.croydon.gov.uk/environment/animals-and-pest-control/dogs
Noise Complaints
www.croydon.gov.uk/environment/pollution/noise
Homeless People
thestreetlink.org.uk
Rented properties & HMO’s (House in Multiple Occupancy)
hmo@croydon.gov.uk / 020 8726 6100 or 020 8726 1450
Parking problems on red routes
streetcare@tfl.gov.uk
Waste removal companies should be licensed. It is your responsibility to check before hiring someone:
https://environment.data.gov.uk/public-register/view/search-waste-carriers-brokers
For an emergency that requires immediate police attention, dial 999.
If you have a hearing or speech impairment, use the police textphone service 18000 or text 999 if you’ve pre-registered with the emergencySMS service.
To report suspected criminal activity (not an emergency/no immediate danger), dial 101 or report via www.met.police.uk/ro/report/ocr/af/how-to-report-a-crime
(It’s easy to do and builds a database that can assist in the detection of crime or issues facing the local community).
Please also email the relevant Safer Neighbourhood Team.
Your Local Policing Teams are:
Inspector Richard Lovelock | PS Alex Game | PS George Bartlett
Safer Neighbourhood Policing Teams
Safer Neighbourhood Teams (SNTs) are local Met police officers who work with residents, community groups, and the council to address ward-specific issues and set policing priorities. They aim to find long-term solutions to local concerns while contributing to wider crime reduction efforts.
Bensham Manor Ward
PC Arslan Chaudhary, PC Hanna Pearce, PC Nazim Bokhari
benshammanor.snt@met.police.uk
Thornton Heath Ward
PC Charlie Daniels, PC Ben Chambers, PC Neil Duncan, PCSO Debbie Storey, PCSO Brandy Ademola
thorntonheath.snt@met.police.uk
West Thornton Ward
PC Barry Taulbut, PC Daniel Rouse, PC Justin Hobden, PCSO Sunil Raghavan
westthornton.snt@met.police.uk
If you feel unsafe at any location report via #StreetSafe:
www.met.police.uk/notices/street-safe/street-safe
StreetSafe is a service that allows you to report safety concerns in public places without giving the police your name. This includes issues like poorly lit streets, abandoned buildings, or vandalism, as well as instances where you feel unsafe due to someone following or verbally abusing you.
The more reports received, the more resources are allocated to the area.
Please note: StreetSafe is not for reporting crimes or emergencies. If you witness a crime please report it to the police as per above.
Examples of situations that should be reported to StreetSafe include a poorly lit alleyway that makes you feel unsafe or a park with broken equipment that poses a safety hazard.
To make things super-easy, we have added all of these contact details to the local community app, so you can access them any time, anywhere, as long as you have your mobile phone with you.
All you need to do to access it is:
- Open up the We Are Thornton Heath app on your mobile phone, which you can download for free.
- Click the 3 dot ‘more’ button on the bottom right of your screen
- Click ‘Info Directory’
- Find ‘Reporting fly-tips and anti-social behaviour’ in the menu & click.
Download a printable version of the reporting contact sheet here.
